For Technical Support you can telephone +44 (0) 1823 425357 or submit your query/problem on our Support Request form.
We recommend you employ a qualified electrician to install our products.
For your peace of mind, every unit sold comes with full product support, and a minimum of a one year warranty.
Warranty for Simply Power Range
Our Simply Power range is sold with a lifetime, return to base, warranty. Any product requiring attention can be sent to your distributor, or directly to ourselves.
Warranty for Intelligent Units
Where our products contain software, the unit is sold with a one year warranty.
For software support, you can telephone our Product Support line on: +44 (0) 1823 425357.
Every unit manufactured is recorded and logged.
As part of our manufacturing process we follow four stages of quality control:
- Design validation and continuity assurance
- Electrical acceptance testing
- Thermal acceptance testing
- Quality assessment
No completed unit leaves the factory without being tested.
We are ISO 9001 Compliant